Returns & Exchange

Returns & Exchange

At VORION, we want you to be satisfied with your purchase. If you have received an item that you would like to return, please review the policy below before contacting us.

7-Day Return Policy

Customers may request a return within 7 days of receiving their order.

To be eligible for a return, the product must be in its original condition and should be unused, undamaged, and accompanied by its original packaging and accessories, where applicable.

Products that have been used, damaged after delivery, or returned without the original packaging may not be eligible for a return.

Return Request

To request a return, please contact our customer support team within 7 days of receiving your order.

Please provide your order number and relevant details about the product. Photographs or other information may be requested to help us review the return request.

Our team will review the request and guide you through the return process.

Exchange

If you would like to exchange your product for another item, the applicable delivery/courier charges for the exchange will be paid by the customer.

Exchange requests are subject to product availability and approval by our team.

Please contact us before sending any product back so that we can provide the appropriate instructions.

Product Condition

Returned or exchanged products should be:

  • Unused and in original condition

  • Free from damage caused by the customer

  • Returned with original packaging where applicable

  • Accompanied by relevant accessories or items supplied with the order

For hygiene-sensitive products, opened or used items may not be eligible for return or exchange.

Damaged or Incorrect Product

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please provide your order number along with clear photographs or videos of the product and packaging where required. Our team will review the issue and assist you with the appropriate solution.

Non-Eligible Returns

A return may not be accepted if:

  • The 7-day return period has passed.

  • The product has been used or damaged after delivery.

  • The original packaging or required accessories are missing.

  • The product has been altered or tampered with.

  • The return does not meet the conditions of this policy.

Important

Please do not send any product back without contacting VORION first. Unapproved returns may not be processed.

For any questions regarding returns or exchanges, please contact our customer support team.

VORION — Style. Fragrance. Everyday Luxury.